Microsoft Pauses Buggy Windows 10 Update That's Deleting Files

In Category Microsoft News Posted by err0r On 12/16/18 Comments 0

Microsoft has paused its latest Windows 10 update following complaints that it's deleting people's personal files.

"We have paused the rollout of the Windows 10 October 2018 Update (version 1809)* for all users as we investigate isolated reports of users missing some files after updating," Redmond wrote in a Saturday update on its support page.

Users started reporting this issue on Reddit and Microsoft's support forums shortly after Redmond released the update on Oct. 2.

"Last night I updated to 1809, and it all went smoothly, but then I find that all my files in Documents are DELETED. Gone. Poof," One user wrote on Microsoft's support forum. "This included many crucial documents and financial info. Yes, I have a backup … But this is pretty bad."

On Reddit, meanwhile, one person said they updated a desktop PC, laptop, and Surface device, and experienced the problem on one of the three. "On two the upgrade went perfectly, but on the desktop PC one profile had the documents and pictures folder deleted," the user wrote. "Completely gone, nothing in Windows.old either. Restored to the previous Windows version, but files were still missing."

The update was slated to begin rolling out to users with automatic updates enabled starting on Oct. 9. Early adopters who downloaded and installed it manually may have been affected.

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