Best and Worst Internet Service Providers in the U.S. Revealed

In Category Internet News Posted by err0r On 01/16/19 Comments 0
Americans are becoming increasingly frustrated with their internet service providers, new figures have confirmed.

According to the American Customer Satisfaction Index (ACSI), just 62 percent of U.S. residents are satisfied with their ISP. It represents a two percent drop on the previous year’s survey.

ACSI questions around 250,000 consumers each year and quizzes them on all things digital, including:

    Internet service provider;
    Video streaming service; and
    Wireless telephone service.

Every one of the 12 major ISPs in the U.S. saw a decrease in consumer satisfaction. The most significant was Mediacom, which fell by 9 percent between 2017 and 2018.

In order of the most satisfied customers (with the score ranking out of 100), the list of ISP rankings:

  1. Fios (Verizon Communications). 70
  2. AT&T Internet. 68
  3. Optimum (Altice USA). 64
  4. All others. 63
  5. Suddenlink (Altice USA). 61
  6. Spectrum (Charter Communications). 60
  7. Xfinity (Comcast). 60
  8. Cox Communications. 59
  9. CenturyLink. 58
  10. Windstream. 56
  11. Frontier Communications. 54
  12. Mediacom. 53
"Internet service providers are down 3.1 percent to 62 percent—an all-time low for the industry that along with subscription TV already had the poorest customer satisfaction among all industries tracked by the ACSI,” the report says.

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